When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.

Switzler, K. P. J. G. R. M. A. (2022). Crucial Conversations Publisher: McGraw-Hill 1st (first) edition Text Only. McGraw-Hill.

Recommended by: Michael Doan, Little Rock Fire Department (AR)