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December 2017
Any organization’s leadership will tell you that a key ingredient for sustained success is maintaining a positive relationship with the customer. It’s essential to achieve this, and the most stable path is through positive culture.
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December 2017
What makes us relevant in our communities? Our quick response, willingness to take risks and professional competence? How do we show them how relevant—and indispensable—we are?
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December 2017
In today's environment of public suspicion, gaining and maintaining public consent to operate has become an ongoing top-management concern for most fire agencies and fire-prevention divisions.
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