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June 20, 2019
In the past, customer service was taught at the fire station and learned on the job by observing senior firefighters. However, this is doing the firefighter and the community a disservice.
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June 20, 2019
The National Scope of Practice Model 2019 has key areas that could affect EMS operations in your fire department. Here are some highlights of changes from the previous Scope of Practice Model.
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June 20, 2019
First responders and safety experts meet in Baltimore to discuss issues facing LEPCs across the nation.
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