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Crisis Communication
A department should know how to react to challenges to its reputation.
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Customer Service
Volunteer fire departments have customers in the form of the community they protect and how they serve them matters.
Marketing & Media
Successful volunteer departments know how to "sell" themselves.
Politics
Because public safety is a primary concern of local government, volunteer fire departments should understand how that government works.
Ethics
Professionalism, integrity, compassion, loyalty and honesty are the basis for ethical character.
Generational Differences
Generalizing about people is never perfect but there are some differences in people of different age and understanding these differences can improve relationships.
Leadership Styles
There is no one-size-fits-all for motivating people.
Motivating / Discipline
Paid and volunteer firefighters can be motivated by different means.
Strategy
Establishing a strong foundation will enable your department to meet challenges more effectively.
Budgeting
Planning is important for financial stability.
Fundraising
Many departments can augment their local funding through community help.
Legal Issues
Volunteer departments are not exempt from financial laws.
Insurance
Departments need to look out for their members through financial assurances.
Volunteer departments need to understand the laws that affect recruiting and retaining members.
Recruitment
High-quality processes bring in high-quality people.
Retention
Keeping quality members allows a department to thrive and grow.
Volunteer / Career Relations
Positive resolution of the personnel issues faced by combination departments will build a stronger department.