Managing Volunteer and Combination Emergency Service Organizations: Tips for the Fire Department CEO

This report details research conducted by VFIS, which identified the following eighteen specific topics of importance to the chief - the CEO of the fire department.

  1. Organizational Design: Bylaws, Charters, Statutes, and Laws
  2. Your Role
  3. Decision-Making
  4. Managing Fire Department Finances
  5. Risk Management
  6. Marketing Management
  7. Human Resource Management
  8. Customer Service
  9. Leadership/Conflict Resolution
  10. Training Techniques and Professional Development
  11. Information Management
  12. Management Liability and Employment Practices Liability
  13. Understanding the Legislative Process
  14. Quality Management
  15. Public Information Management
  16. Using Legal Counsel
  17. Strategic Planning
  18. Avoiding Trouble
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